Email transition to Microsoft Exchange online

BT have been asked to help with the transition to a new email environment called Microsoft Exchange Online.


The new email environment will be much the same as our current email environment from a day-to-day user point of view although there will be access to some new apps and sharing capabilities. During the transition, users won’t experience any network outage.

BT are also helping with the move to a new mobile-device management platform, called Microsoft Intune. Intune will take the place of AirWatch, and deliver new apps, sharing and collaboration capabilities to your company smartphone or tablet.

To deliver a successful transition, there are lots of BT people helping behind the scenes, but the main people you may get to know are John Lunn (Microsoft Architect), Jeff Burke (Exchange Online Consultant), Dean Ellerby (Intune Consultant), as well as Dave Barran and Joe Barone (Delivery Consultants).

What does this mean to you?

Microsoft Office 365 will provide you with many great new features for email and collaboration. Colleagues have previously been asked to limit their email storage and, pre-migration, this request still stands as shrinking your email storage will help to speed up the migration itself. Once the transition has been made, you will have increased mailbox sizes – from the existing 2GB limit to a massive 100GB. Whilst there are other services available on Office 365 these are currently out of scope from this project.

The transition to Exchange Online and Intune will happen in phases, with groups of employees transitioning each week between February and June 2018.

If you use AirWatch on your company smartphone or tablet, you will soon receive emails with step-by-step instructions on how you can download and activate Microsoft Intune from either the Google Play store (Android) Apple store (iOS), or Windows Phone Store if necessary.

What are the benefits of Exchange Online and Intune?

There are so many benefits to using the Microsoft Exchange Online and Intune platforms, for example:

  • A better user experience: you’ll be able to use Office 365 apps such as Outlook e-mail app, Word, Excel, SharePoint, OneDrive, etc. across multiple devices to access mail, contacts and calendar.
  • Better security: data protection features are built directly into the Office mobile apps you are most familiar with, meaning it’s really easy to stay secure without worrying about security.

Next steps

You will receive an email approximately two weeks before your scheduled migration date with instructions on what to do. Please look out for this email, as it will contain key information on how to get access to your email post-migration, and where you can get help if you need it.

If you would like to get familiar with the next steps, you can pick up the instructions from here.

If you have any queries, please email Catherine Ongers.

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